Shipping policy

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Please allow up to 24–48 hours for tracking information to update.

Shipping Destinations

Etwal Heritage currently ships to:

• United States

If shipping to your country is unavailable at checkout, please contact us for assistance.

Customs, Duties & Taxes

International Orders

International customers are responsible for any customs fees, import taxes, or duties charged by their country.

Etwal Heritage is not responsible for delays caused by customs.

Incorrect Addresses

Please ensure your shipping information is correct.

Etwal Heritage is not responsible for orders delivered to the wrong address due to customer error.

If you notice an error after placing your order, contact us immediately.

Lost, Stolen, or Damaged Packages

Once a package is marked as delivered by the carrier, Etwal Heritage is not responsible for lost or stolen items.

If your order arrives damaged, please email us within 48 hours with your order number and clear photos of the item and packaging so we can assist you.